Associate, Business Operations (Recruitment & Operations)This job is about building strong relationships with key clients for the Troopers App, ensuring customer satisfaction, and identifying growth opportunities. You might like this job because you get to offer strategic guidance and help clients achieve their business goals.
RM 500
Full-Time
few hours ago
Job DescriptionAs an Associate, Business Operations, you will be responsible for building and maintaining strong relationships with our key clients. You will serve as the main point of contact for these accounts, understanding their needs, and ensuring their requirements are met. Your focus will be on providing exceptional service, promoting customer loyalty, and identifying opportunities to upsell and expand the relationship.
Building and maintaining strong relationships with key accounts related to the Troopers App.
Ensure high levels of customer satisfaction and retention. You will proactively engage with key accounts to understand their goals and challenges, provide tailored solutions, and address any concerns or issues they may have.
Act as a trusted advisor to key accounts, offering strategic guidance and insights to help them optimize their usage of the Troopers App and achieve their business objectives.
Conduct regular account reviews with key accounts to assess their performance, gather feedback, and identify opportunities for improvement.
Collaborate closely with cross-functional teams, such as sales, product development, and marketing.
Identify opportunities to expand business with key accounts, including upselling additional features or services.
Stay informed about industry trends, emerging technologies, and competitive offerings in the industry.
Job RequirementsPrevious experience in a similar role is preferred.
Strong communication and linguistic skills in English and Malay.
Excellent Microsoft Office skills; especially Excel and PowerPoint.
Solid problem solving and critical thinking skills.
Resourceful with a high level of initiative.
Ability to multi-task several projects simultaneously and work in a fast-paced environment.
SkillsEffective Communication
Key Account Management
Multitasking
Business Operations
Customer Relationship Management
Microsoft Office
Problem Solving
Upselling
Stakeholder Management
Company BenefitsFlexible Working Hours: TROOPERS offers flexible working hours to accommodate diverse lifestyles.
Dynamic Work Culture with Real Impact: TROOPERS fosters a dynamic work culture that thrives on innovation and collaboration. The best idea wins!
Competitive Leave Entitlement: TROOPERS offers a competitive leave structure, including Flexi-Fridays for a better work-life balance.
Accelerate Your Growth: Your career and personal growth is our priority and we ensure that in our fast-paced environment.
Company ProfileTROOPERS, a BetterPlace company, envisions positively disrupting the part-time, freelance, and gig worker culture through technology. Based on our core values of Accountability, Legitimacy, and Transparency, our company focuses on increasing accountability in performance output, providing a trustworthy and safe ecosystem for job seekers in the gig economy, and transparency in what we do.
We are a seasoned team of experts with presence in Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, India, and the Middle East, and as we grow our presence in Asia and globally, TROOPERS is continuously looking for new talent to grow the company with.#J-18808-Ljbffr