Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a Associate Manager, B2B Sales Support (English speaker) to join our team.
Today.We are Concentrix.
We are dedicated to creating success for our clients, the communities around us and each other.
We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.At Concentrix, you will be part of our diversified team that makes an impact for our clients.
All of this is possible because of the talent you have to offer.
The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams.
Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!You WillVerify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer informationDispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and reschedulingCapture and Triage new Support Needs: Create support needs based on recommendations and align to a delivery projectPrepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM)Generate a Support Project Proposal Summary: Create a delivery project in systemsMeeting Prep and Post Meeting Activities: action post meeting items as directed by CSAM, track progress and provide updates to CSAMRenewal Process Support: Do standard customer research to be used during the renewal process by CSAMReactive Support Governance: Track and manage case histories and ensure expected SLA/outcomes met for and assist with high impact escalationsDevelop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objectionsClearly document and track qualitative feedback and quantifiable measurementsInitiate steps through appropriate communication channels to address customer concernEnsure a high level of professionalism during all interactions with customersCollaborate with cross functional teams and management to drive a superior customer experienceFollow guidance from more senior staff, as neededFollow established proceduresPrepare quotes for contract renewal and RFP/RFI responsesMaintain quote documentation with accurate pricing and configurationsEnsure the integrity of client information maintained in the database systemsUpdate and manage Excel spreadsheetsDeal with external and internal queries in a professional, client-orientated mannerPerform bookings (Purchase Order processing) and booking reconciliationPerform quality assurance (QA) self-checks and peer-checksDevelop skills and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvementSeek counsel and guidance from more senior Sales Support staff and management, as neededPrioritize tasks to meet deadlines, paying attention to detailsAble to handle medium to high priority escalation items, while escalating most complex items to management for review and considerationEffectively maintain and improve Knowledge Base ToolEffectively identify and call out operational risks to management for review and considerationUnderstand and participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to roleOther duties, as assignedYou Have/AreLocal MalaysianGraduates with a Diploma/Degree, minimum of 5 years relevant working experience preferredIntermediate to moderate knowledge in Microsoft Office suite (Word, Excel, PowerPoint)Strong attention to detailPossess effective verbal and written communication skillsHandle confidential information with complete integrityProven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlinesGlobal mindset and the willingness to support strategic deals across the entire companyPractical and business-minded approach to contract negotiationAbility to quickly gain expertise with new tools and the agility to adopt new systems that replace the oldAbility to identify, analyze, problem-solve, and begin to recommend corrective action for moderately complex issuesAbility to balance an appropriate level of risk for achievement of the company's strategic objectives with protection of the company's legal and corporate interestsAbility to prioritize, adapt and work with cross-functional teams in a dynamic global work environment under limited supervisionAbility to focus on customer needs and communicate with higher level staff, as neededAbility to follow scripts and/or processes according to contractual agreementsAbility to multi-task, prioritize, and manage time effectivelyAbility to follow established procedures and practicesOut-of-the-box thinker with creative ideas for solving complex problemsExcellent Communication Skills - verbal, listening, and writingWorking knowledge of Microsoft products is an added advantage.Privacy and Information securityAdhere security requirements in the process.Protect the privacy of personal information.
Our Benefits and Perks Group Term Life InsuranceGroup Health Insurance with coverage for dependentsFlexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)Employee Assistance ProgramRewards and Recognition ProgramLearning and Development ProgramFun & Diversity Employee Engagement Accommodation and Diversity We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based.
All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information 5 days work week (Mon - Fri, 7am-4pm/8am-5pm/9am-6pm)KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contactedLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required)Time Type:Full time
