Aug / Sept Intake Internship - Risk & Control Unit (Contact Centre)

Aug / Sept Intake Internship - Risk & Control Unit (Contact Centre)-(24000120)DescriptionTasks under Risk & Control Unit in Contact CentrePerform controls testing for the department such as conduct clear desk surprise checks and conduct risk and controls related briefing.Create and promote risk awareness culture in Contact Centre through sending regular email broadcasts.Collate, extract data and download reports to perform analysis to learn and identify any potential risks to be addressed.Participate in process, risk, and control improvement initiatives, contributing fresh ideas and insights to enhance our operational efficiency.Independently monitor the completion of compulsory training courses by contact center staff members, ensuring compliance with trainingrequirements.Contribute to ad-hoc projects and participate in user acceptance testing (UAT) when required, including managing test cases in JIRA andproviding status updates.Perform periodic inventory checks on specific items managed by the team, ensuring accurate record-QualificationsAvailable to start 3 months internship in August or September 2024.Preferably student pursuing course of Risk Management, Data Analyst / IT or Business Administration/Finance.
Good in Microsoft Excel formula, Power Query / Power BI.
Working location: Menara Telekom, Kerinchi LRT Station