Automotive Technical Helpdesk (Japanese language market)1 week ago Be among the first 25 applicants
Job overview
The Technical Helpdesk role is to provideadvice and guidance to dealer technicians for auto repair service diagnosis , including follow-up and progressive updates of each case, case escalation to the appropriate level until assigned job completion and closure within the agreed timeframe via email with service support ticket issue.
Responsibilities:
Perform diagnostics and analysis of vehicle problems using diagnostic equipment.
Respond to emails within the timeframe set by the company.
Escalate cases to the appropriate Level 2 support group.
Update progressive information for each case.
Ensure follow-up on tickets until closure.
Complete assigned jobs within the specified time to meet monthly efficiency & KPI targets.
Perform any additional ad hoc tasks assigned by management/superior.
Qualifications:
Local citizen only
28 years old and above.
Minimum SKMII Certification or high vocational or higher level in Automotive, Electrical/Mechanical/Mechatronics Engineering.
Minimum 5-8 years of relevant working experience in the automotive industry.
Knowledge of reading measuring tools results.
Experience in remote support via phone and E-support.
Experience with continental cars is an advantage.
Team player with initiative and a positive attitude toward learning.
Able to work independently without guidance and supervision.
Able to work extended hours if required.
Intermediate level skill in MS Office programs, especially in Excel.
Multilingual with a good command of spoken and written English & Japanese.
Working hours:40 hours, 5 days a week.
Work Location:Hybrid (On-site in KL/PJ/Shah Alam and WFH).
Working time:TBA (may be at 8:00 or 8:30 Japan time zone).
If the above advertisement describes you, please apply with yourupdated resume (in English) with your recent photo, current salary, and expected salary.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionEngineering and Consulting
IndustriesMotor Vehicle Manufacturing#J-18808-Ljbffr