Banquet Service Crew/ Supervisor (Hotel)

Job description: Manage all Banquets and/or Events.Maintain exceptional levels of customer service.Evaluate guests satisfaction levels with a focus on continuous improvement.Propose ideas to build the range and quality of Conference and Banqueting operations.Optimise sales and contain costs, identifying any areas for action.Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.Ensure staffing levels meet business demands.Ensure training is carried out on an ongoing basis.Ensure communication meetings are conducted and post meeting minutes generated.Manage staff performance issues in compliance with Hotel policies and procedures.Comply with Hotel security, fire regulations and all health and safety legislation.Any other duties and responsibilities as assigned by the immediate superior as and when necessary.Job Requirements: Minimum SPM, Certificate or Diploma in Food & Beverage Services Management or equivalent.Minimum two (2) years supervisory experience in the related field in hospitality and/or hotel industry.Good communication skills in English and Bahasa Malaysia.Able to shoulder work pressure in fast pave working environment.