Bar & Beverage Staff (Hospitality & Tourism)
Job Overview:
The Barista is responsible for preparing and serving coffee, tea, and other beverages while providing excellent customer service. This role requires attention to detail, a passion for coffee, and the ability to work efficiently in a fast-paced environment. The Barista ensures customers have a welcoming and enjoyable experience, maintaining cleanliness and organization in the cafe area.
Responsibilities:
Beverage Preparation:Prepare and serve a variety of espresso-based and specialty coffee beverages, teas, and other drinks.
Operate coffee equipment, including espresso machines, grinders, and brewing devices, following cafe standards.
Create latte art and customize drinks based on customer preferences.Customer Service:Greet customers warmly, take orders, and answer questions about the menu.
Provide recommendations based on customer preferences and dietary needs.
Handle complaints and special requests professionally, ensuring customer satisfaction.Cash Handling & Sales:Process transactions accurately through the POS system.
Manage cash and card payments, providing correct change.
Promote and upsell menu items, specials, and merchandise.Maintenance & Cleaning:Maintain cleanliness in the cafe area, including workstations, equipment, tables, and floors.
Follow daily cleaning schedules and deep cleaning procedures for coffee equipment.
Ensure adherence to health and safety standards, including food safety regulations.Inventory & Stock Management:Monitor stock levels for coffee beans, milk, syrups, and other ingredients.
Restock items and notify the manager when inventory is low.
Assist with receiving and organizing deliveries.Qualifications:
Previous experience as a Barista or in a similar role is preferred but not required.
Knowledge of coffee preparation techniques and equipment.
Familiarity with POS systems and basic math skills for handling cash transactions.
Company informationRegistration No.202401042806
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a barista?
Which of the following types of coffee do you have experience preparing?
Do you have customer service experience?
Do you have experience in a sales role?
Do you have professional experience with latte art?
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