Bellman

Company DescriptionExquisitely designed, magnificently welcoming, Sofitel Kuala Lumpur Damansara is your private oasis of luxury and relaxation. Promising an unforgettable fusion of Malaysian culture and French art de vivre, every detail is curated for your comfort.
Sleep dreamily and dine divinely. Relax in our award-winning spa, and cool off in the refreshing pool. A hotel that cares for you as much as it cares for its community, just steps from the restaurants and shopping centres of Damansara Heights.
Job DescriptionAs a Bellman, you will be responsible for performing the following tasks to the highest standards:
Greet and assist guests with their luggage.
Actively seek verbal feedback from guests.
Ensure guest requests and queries are responded to promptly, adhering to brand standards.
Handle complaints promptly and inform the Duty Manager for follow-up action where necessary.
Follow up with all guests to ensure satisfaction with problem resolution.
Facilitate a prompt departure for all guests by ensuring their luggage is brought from their rooms when requested or offer assistance when in the lobby.
Ensure all guests are offered help to make arrangements for transportation and are invited back and bid fond farewell.
Manage the storage and organization of guests' luggage in a safe and secure place.
Ensure lobby appearance is neat and tidy, including cleaning of public areas when necessary.
Have knowledge of the hotel's facilities and services as well as the brand standards.
QualificationsCertificate in Hotel Management/Tourism with excellent grooming standards.
Additional Information5 days work week, Medical & Dental Benefits, Heartist Discount, Duty Meal, and Career Advancement.#J-18808-Ljbffr