Bilingual Japanese & English Customer Service Representative

Who are we?
Our client is a business process outsourcing company that offers amazing career opportunities and benefits to everyone across the globe in 29 countries, speak 60+ languages, and employ over 55,000 people worldwide!
Job Descriptions:  Handle pre and post reservation inquiries by phone, e-mail and fax Handle customer requests by phone and e-mail Modify, change and/or cancel existing reservations Make outbound calls to hotels/guests to arrangement special requests Act as liaison between guest and hotel to resolve complaints Manage relationships with hotels by providing high levels of customer service and account management support.
Job Requirements:  Excellent communication skills in Japanese & English Excellent commercial understanding; Problem solving Sense of responsibility Independent and customer friendly Experienced with Customer Care, internet and hotel industry Working Hours: 5 working days rotational shift (Mon-Sun) | 8am - 10pm (9 hours/day) Remuneration: Total package up to MYR 8,500 Consultant in Charge Angel Chok | 014 612 6048 | ****** Up to RM8,500 (base package: Base + Language allowance)