-Customer Interaction:
-Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
-Provide accurate, valid, and complete information by using the right methods/tools.
-Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
-Issue Resolution:
-Identify and assess customers' needs to achieve satisfaction.
-Coordinate with internal teams to resolve customer issues or concerns.
-Escalate unresolved issues to the appropriate team or department.
-Customer Relationship Management:
-Build sustainable relationships and trust with customers through open and interactive communication.
-Maintain records of customer interactions, process customer accounts, and file documents.
-Follow communication procedures, guidelines, and policies.
-Reporting and Feedback:
-Provide feedback on the efficiency of the customer service process.
-Keep records of customer interactions, transactions, comments, and complaints.
-Compile reports on overall customer satisfaction.
-Product Knowledge:
-Stay informed about the company's products and services to answer questions and provide accurate information to customers.
-Inform customers of new products, services, and promotions.
-Continuous Improvement:
-Suggest and implement improvements in customer service practices.
-Participate in training and development opportunities to enhance skills and knowledge.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wealth-mastery-academy-wma-job-customer-service-executive-4)
; Requirements:-
-High school diploma or equivalent; a college degree is a plus.
-Proven customer support experience or experience as a Client Service Representative.
-Strong phone contact handling skills and active listening.
-Familiarity with CRM systems and practices.
-Excellent communication and presentation skills.
-Ability to multi-task, prioritize, and manage time effectively.
-Customer-focused attitude with a commitment to solving customer issues.
-Mandarin is require for work