Bilingual (Japanese/Jlpt N2 Minimum + English) It Support Engineer

Position: Bilingual (Japanese + English) IT Support Engineer Work Location: Singapore NOTE: It's a long term opportunity in Singapore and Singapore visa will be sponshored by Rapsys Technologies Pte Ltd Job Description: Hands-on experience in Telecommunication environment/NOC engineer; In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4).
SDWAN is an added advantage CCNA & SDWAN certification WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4) & SDWAN Multi-protocol routing (NHRP, EIRGP,BGP4, OSPF) Switches, Wireless & Load balancer technologies Language requirement, Read, Write, Spoken-English & Japanese (N1-N2) Minimum 1-3 yrs (Telecommunication environment/NOC engineer) Bachelor's Degree in Engineering, Telecommunications,|| CCNA/CCNP/SDWAN 24*7 work environment Roles & Responsibilities: Tier 2 production agent; Monitor and act as a first point of contact for incidents, escalations and business impacting issues; Respond and perform first level triage of incidents within SLAs and work with teams towards resolution; Assist in performing root cause analysis & fixes; Escalate to other teams, management or service providers for unresolved incidents based on defined process and guidelines Share regular status of the incidents Perform and complete tasks assigned Be proactive and resolve incidents based on the situation Adhere to defined SLAs for communications, responses and scheduled activities Communicate with client for critical incidents (as and when required) Benefits: Attractive Fixed monthly Salary Corporate Health Insurance 14 days Annual Leave 14 days Medical Leave Technical Training Professional/career growth