Gnosis Laboratories (M) Sdn Bhd is seeking an experienced Assistant Branch Manager for our Johor Branch to support the operation in delivering comprehensive medical laboratory services across the Johor area. This role is integral to ensuring efficient operations, driving regional business development, and upholding service excellence aligned with HQ's strategic goals and regulatory standards.
Duties & Responsibilities:
1. Sales Strategy & Planning:
Develop and implement sales strategies to meet branch revenue targets.Collaborate with national sales teams to align on broader goals and initiatives. 2. Client Relationship Management:
Build and maintain strong relationships with clients, including physicians, clinics, hospitals, and other healthcare providers.Address client inquiries, manage complaints, and ensure customer satisfaction to foster loyalty. 3. Performance Monitoring:
Track sales metrics and evaluate the branch's performance, identifying areas for improvement.Regularly report sales data and progress to higher management. 4. Market Analysis:
Conduct market research to identify new sales opportunities and stay updated on competitors.Adjust sales approaches based on industry trends, client needs, and competitor strategies. 5. Cross-Functional Coordination:
Monitor and work closely with the operation and quality teams to ensure service levels meet or exceed client expectations.Ensure all lab activities comply with industry regulations, company policies, and quality standards. Qualifications & Requirements
Bachelor's degree in Science, Biomedical Science or a related field.Sales & Negotiation Skills: Strong sales skills, including the ability to identify client needs, make persuasive presentations, and close deals.Healthcare & Lab Operations: Familiarity with medical testing and laboratory operation.Experience: A minimum of 2 years as a practicing medical laboratory scientist, fresh graduates with sales experiences are also encourage to apply.Analytical and Reporting Skills: Proficient in producing reports and interpreting statistical data to support operations and business development goals.Development Expertise: Able to assist in planning and commissioning new or expanded laboratory services to support growth across the Johor region in line with HQ's strategic plan.