Operational Management
-Oversee Daily Operations: Ensure that all attractions, equipment, and facilities are functioning properly and open on time.
-Monitor Performance Metrics: Track KPIs related to foot traffic, customer satisfaction, revenue, and operational efficiency.
-Inventory and Supplies Management: Manage and monitor inventory, including entertainment equipment, merchandise, and maintenance supplies.
-Optimize Operational Processes: Identify areas for process improvement to enhance efficiency and reduce costs without compromising the customer experience.
-Risk and Safety Management: Implement safety protocols and ensure all staff follow safety guidelines, especially given the nature of location-based entertainment attractions.
Customer Experience Management
-Customer Satisfaction Monitoring: Develop strategies to ensure customers have a positive experience, including managing customer feedback, complaints, and surveys.
-Enhance Visitor Engagement: Work closely with marketing and sales teams to create interactive experiences that boost visitor engagement and repeat visits.
-Event Management: Oversee the smooth execution of special events, group bookings, and promotional activities within the venue.
Maintenance and Facility Management
-Regular Maintenance: Oversee routine maintenance and repairs of equipment and facilities to ensure everything is in working order.
-Vendor Management: Coordinate with external vendors for repairs, equipment upgrades, and cleaning services.
-Health and Safety Compliance: Ensure the facility complies with local safety, health, and entertainment regulations.
Compliance and Reporting
-Regulatory Compliance: Ensure all activities comply with local regulations, especially regarding safety and customer data protection.
-Regular Reporting: Provide regular reports to senior management on operational performance, including visitor numbers, revenue, expenses, and feedback on potential improvements.
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; Requirements:-
-Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field. A combination of education and relevant experience may also be considered.
-3+ years of experience in operations management, preferably in the entertainment, hospitality, or leisure industry.
-Experience managing teams in a customer-facing environment.
-Experience with budget management, including cost control, financial reporting, and operational efficiency.
-Flexible Schedule: Willingness to work weekends, holidays, and evenings, as the entertainment industry often requires non-traditional working hours.
Skills and Competencies
-Leadership Skills: Proven ability to lead and manage teams, including recruitment, training, and development.
-Strong Organizational Skills: Ability to handle multiple projects and tasks simultaneously while ensuring high operational standards.
-Customer Service Orientation: Strong focus on enhancing the customer experience and addressing customer issues in a timely manner.
-Problem-Solving Abilities: Ability to identify operational challenges and provide effective solutions.
-Excellent Communication Skills: Strong written and verbal communication skills to interact with staff, customers, and vendors effectively.
-Safety and Compliance Knowledge: Familiarity with health and safety regulations, especially in the entertainment or leisure sector.