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ResponsibilitiesDevelop, implement and manage the branch sales and operations plan to achieve the branch target.
Set, review and communicate sales target to all levels of staff across the branch.
Review weekly sales target/activities and identify the need for coaching and direction to ensure targets are met.
Maintain awareness of competitor activity and industry best practices.
Ensure cross selling (consumer to SME and vice versa) and deepselling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products).
Approve quality credits as per approving matrix.
Develop and maintain a network of business contacts, especially SME customers.
People ManagementPromote the core values of the Bank.
Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
To adequately train and develop branch staff.
Customer Service ManagementEnsure there is clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank.
Resolve customers' complaints and attend to requests in a timely manner.
ComplianceEnsure that there are no adverse reports from the audit findings of the branch.
Ensure compliance to the policies and procedures set by the Bank.
Job Requirements:Candidate must possess at least a Degree in Economics/Finance/Accountancy/Banking/Business Studies/Administration/Management/Marketing/Commerce or equivalent.
At least 5 years of working experience in the related field is required for this role.
Proven track record in branch sales, operations and customer service.
Ability to lead and motivate a team.
Excellent interpersonal, good written and verbal communication skills (local knowledge and dialect would be beneficial in handling SMEs).
Strong wealth and credit knowledge.
Your application will include the following questions:
How many years' experience do you have as a branch manager?
Do you have customer service experience?
How many years of people management experience do you have?
How many years of sales management experience do you have?
Do you have experience in a sales role?#J-18808-Ljbffr