About GBGGBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams power over 20,000 of the world's best-known organizations to reach and trust their customers.
Why you should be@GBGReach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location. In the race to serve global customers, we exist to help every business in the world reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About the teamProfessional Services Team, SEA
We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group's growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, which delivers improvements to the customer's journey, generating enhanced profitability.
The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.
The role
The role of Business Analyst will be to contribute to the successful deployment of GBG products and consulting for high customer satisfaction with existing customers.
The role will involve understanding and building business knowledge of the existing GBG products. A key part of the role will be ensuring our solutions are delivered to high standards of innovation, quality, and excellence that delight our customers.
What you will doBusiness
Work closely with our clients to deliver world-class fraud and risk GBG solutions.
This may consist of responding to customer queries, providing consultancy on correct usage of the system and fraud strategies, liaising with different business and technical teams for issue follow-up, identifying and suggesting best practice improvements.
Configuration, training and documentation
Work closely with our clients and internal team members to document business requirements, specification documents, provide product training and configure business-related rules and other solution functionality.
This may also consist of responding to customer queries with business answers with minimum technical language.
What are we looking forExperience in business analysis in an Information Technology environment.
Possesses knowledge of system implementation projects preferably within the financial services industry and/or fraud risk management or compliance areas.
Knowledge of the Fraud, Risk and Compliance regulations in the banking sector is a plus.
Ability to analyze and interpret business scenarios and/or data, with the ability to identify business and functional requirements.
The ability to effectively facilitate work sessions with technical project teams and business stakeholders.
Strong organizational and time management skills.
Fluent verbal and written communication skills in English is essential.
Behaviours we'd like to seeTo find out moreAs an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat with the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email ****** we'll be in touch. You can also check out our career sitehere .
Why not apply and make life@GBG work for you?#J-18808-Ljbffr