Business Analyst

Job description: Responsible for addressing complex business issues and provide quality business analytics IT solution to our customer.  Actively participate in user requirement gathering with the Account Manager, outlining the business needs of the customer and prioritizing features of the product.  Responsible for the delivery of Functional and Technical specifications.  Responsible for conducting user acceptance test (UAT) and Admin/User training (if required). Participate and supporting the Project manager in team retrospective and Sprint reviews.  Support the Product Development team in identifying and assessing market opportunities, products and best practices in the similar industry. Act as a problem solver since the Business Analyst is the first point of contact for developers and designers to review progress, outputs and resolve technical issues.  Be a good team player by staying engaged. Always supporting the team in resolving technical matters and requirements clarification. Requirement: Diploma/Degree or equivalent related to Computer Science or Information Technology Minimum 3 years of working experience as a Business Analyst in Agile/Scrum environment role particularly in Shared Services for E-Commerce or Business Process 
Outsourcing (BPO). Minimum 5 years of overall IT experience in software development in Agile/Scrum or 
Waterfall SDLC.  Strong communication and influencing skills with the ability to speak to stakeholders and customers in addressing business concerns.  Strong verbal and written communications in both English and Mandarin as candidate may be required to deal with mandarin speaking clients.