Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation.
They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.What you'll be doingKey Roles and Responsibilities:Act as a bridge between the business problems and the technology solutions.Analyse, transform and ultimately resolve the business problems with the help of technology.Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.Deliver business projects in line with sponsor requirements and enterprise architecture.Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.Assist with the resolution of issues pertaining to the service.Adhere to and follow the relevant development and support processes.Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.Take responsibility for delivery of project elements with minimal supervisionKnowledge, Skills and Attributes:Broad understanding of business practices and processesExcellent team player who displays good client service orientation with well-developed administrative and organisation skillsDeep expertise in specific systems, processes and technologies that they will be required to analyseMeticulous attention to detail whilst working under pressureExcellent verbal and written communication skillsAbility to listen empatheticallyAbility to build rapport and engage effectively with a variety of stakeholdersKnowledge of project management methodologyExcellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectivesExcellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentationsVery good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioUnderstanding of systems generally used in a services organisation e.g.
ServiceNow, Siebel, Remedy, SAP, EMS would be advantageousAcademic Qualifications and Certifications:Relevant Bachelor's degree or equivalent with related demonstrable experienceProject management certification would be advantageousIIBA Membership requiredPMI PBARelevant technology certification(s) required, such as ITILRequired Experience:Seasoned experience as a Business Analyst gained within a technology services environmentSeasoned experience as a system administrator or developer would be advantageousSeasoned experience in and with all operational aspects of a Services business, preferably with a Systems IntegratorSeasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systemsUnderstanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integratorWorkplace type: On-site WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
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