Sunway Medical Centre Bandar Sunway is Hiring! What's your job like? This role is to lead and manage the development and integration of Business Office operations and capabilities to ensure smooth running of Accident & Emergency (A&E) with the ultimate goal of providing quality services, meeting customers' needs and achieving revenue management goals and objectives.
Job Scope: Ensure daily activities governing the operations of the department are completed efficiently, courteously and professionally.Attend and ensure all enquiries, requests and complaints pertaining to registration and discharge regarding policies, procedures, charges and related matters are attended to promptly and professionally.Review, suggest and implement improvement plans on work processes, SOP and stakeholders' feedback in order to achieve efficient and innovative operations management.Review and monitor customers' feedback, analyze patient waiting time and introduce improvement and corrective action.Plan and ensure strong patient management process.Handle patient confidential information in accordance with defined policies, procedures and standards.Supervise direct reports to ensure activities are carried out in accordance to company's SOP and enhance customer centric culture. Orientate and train new staff by conducting on-the-job training and in-service training.Monitor and assess direct reports' performance and coach them in order to develop staff.Assist superior in resolving disputes and other critical issues.Assist in ad-hoc task/project assigned. Job Requirements: Bachelor's Degree/Diploma in Accounting, Business Management, Hospitality or equivalent.Minimum 3 years of relevant working experience, preferably in Front Office Operations or Customer Service in healthcare or hospitality industry.Skills: Customer service, interpersonal, communication, people management, leadership, analytical, critical, proactive, aggressive and problem solving.Ability to thrive in a fast-paced and result-oriented environment.Candidate must be able to work Saturdays (half day) during probation (6 months). Hiring Process: The average processing is around 2 to 4 weeks.Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.