We're looking for a Business Operations Specialist to join our team to help buildArcandCodementor !You'll work closely across our sales, marketing, support, and product teams to lead projects and build out processes. You will be the go-to expert for operations and processes, and you'll bring this understanding to other teams through building dashboards and address any gaps and bottlenecks in operations.This is a full-time, remote role. We ask candidates to be located within a 3 hour timezone difference of Taipei.Things you might doOwn projects to automate processes by using off-the-shelf tools to eliminate repetitive tasksMaintain internal operations workflows and be the point of contact for updates and ad-hoc requestsCommunicate frequently with stakeholders to resolve issues and requestsMaintain HubSpot CRM and integrate internal database/tools within different teamsWork with product team to QA features in development and troubleshoot bugsWrite SQL to analyze datasets and build dashboardsIdentify opportunities for improvement and drive change that improves accuracy, scalability, and efficiencyResearch and apply new tools to improve existing processesWhat you should have4+ years of experience in a business, product, or sales operations roleNative or near-native spoken and written EnglishExperience with automation (low-code, no-code) tools and data analysis — Zapier required!Experience with CRM software and sales tools (e.g. HubSpot, Salesforce, Apollo)Experience owning projects that involve multiple stakeholdersGreat communication skills and the ability to work collaboratively across functionsStrong problem-solving skills and proactive attitudeBonus points if you haveExperience working at a fast-paced software startup and cross-cultural teamFluent in spoken and written Mandarin Chinese — our product team is primarily based in TaiwanAnnual Salary: USD21,600~30,800/annum
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