Business Support Associate (Australia Team)Full time
Supervising daily operation support / administration activities to ensure smooth execution of business operations by meeting quality and customer service expectation / indicators and accomplishing service level.
Manage all the administrative tasks including but not limited to the following activities:
(i) Pre-payroll support function - verifying the employee / contractor's time sheet with site and upload to the related time & attendance and leave application to related system.
(ii) Support and administrate employee and contractor mobilization and deployment e.g. booking of medical, enforcement / immigration and visa clearance.
(iii) Handling customers' enquiry.
(iv) Administrate the generation and issuance of purchase orders.
(v) Administrate the business license related matters.
(vi) Support the customer and management reporting.
Work and collaborate closely with account manager and/or customer on the pre-payroll support function.
Ensure all candidate data and time & attendance records are accurate and updated in a timely manner in relevant systems.
Ensure full compliance process on the employee and contractor mobilization and deployment with the company or local enforcement regulation.
Managing any issues that may arise towards resolution in a collaborative and timely manner.
Effectively and efficiently managing your workload including your ticket count and working proficiently to multi-task, resolving competing priorities and meeting requested deadlines.
Provide monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
Populate reporting templates with employee information where applicable.
Completing operations whilst providing backup support to team members on other activities during holidays.
Provide support in the delivery of business support operations if needed.
Ability to work in a high volume, fast moving operational business.
Able to work independently as well as within a team.
Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
Professional and customer focused on your approach including absolute discretion and sensitivity in handling confidential matters and information.
Perform other ad hoc duties and special projects as requested.
Requirements:
Degree/ Diploma in Business Administration or equivalent.
At least 2 years' experience in business or operations support role/ HR generalist experience.
Exhibits strong client services expertise and delivery focused.
Proficient use of applicable technology, MS Office and Excel skill.
Effective communication (both written and verbal) and interpersonal skills and collaborative team spirit.
Proven ability to multi-task and meet tight deadlines.
Meticulous with attention to details.
Able to establish effective relationships and communications with account manager and/or customer, gaining trust and respect.
Willing to work 7am - 4pm (Follow Australia time).#J-18808-Ljbffr