What you will be doing:You are positive, people-oriented, and have strong attention to detail. You are a consistently professional communicator over email or chat platforms. You will work closely with our cross-functional teams and support clients with product-related issues. We are looking for candidates who are not afraid to roll-up their sleeves to support the Customer Success team and take ownership of client issues. In return, you will have growth opportunities to advance your career as our team and organization expands.Product implementation & client onboarding:Drive the client onboarding process alongside the Customer Success teamWork on end-to-end software implementation: kick-off meetings, data migration, UAT and system go-livePlan and coordinate end-user training for any system implementations or enhancementsConduct User Acceptance Testing (UAT)Own, track and provide regular status updates to the internal teamTrack implementation status and support metrics through dashboarding and reportsSuggest improvements on implementation and support processesProduct Support for clients:Work hand-in-hand with the engineering team to solve technical issues raised by clientsProvide customer support to our most valuable clients by resolving queries through official email, live chat and Hubble SupportProvide first-level L1 support for incidents and end-user related enquiriesEscalate issues or incidents to L3 for deeper technical assistanceProvide excellent customer service in line with chat and email SLAsClose off and see through issues from Reporting to ResolvedKeep customers informed on the status of their request and guide them along for their best satisfaction and productivityIdentify, record, and track bugs thoroughlyWhat we need from you:Bachelor's degreeExperience handling different client personalitiesWillingness to learn new processes and ramp up quicklyGood English (Verbal and Written) is a mustProficiency in Mandarin is a plus, not a mustSomeone with a strong sense of urgency, while operating with integrityStrong problem-solving skills, process driven and analyticalProactive, looking to always enhance a process or way of thinkingAccountable, dependable, working with a high level of transparencyUnderstands start-up culture - high-speed, hand on, data-driven, live and ever-changingAbout Hubble:Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.What Hubble will give you:Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.Who will you be working with:Purpose drivenHungry, ambitious, and self-motivatedMeritocratic, results/performance > age/bureaucracyResourceful, independent, chart our own destinyDetermined, perseverance, and hard workingCreative, innovative, out of the boxYes, the above is everyone of us at Hubble.Visit us atwww.hubble.buildto learn more for #bettercitiesoftomorrow#J-18808-Ljbffr