Job Overview:
We're on the lookout for a dynamic and customer-centric individual to join our team as a Cafe Crew member. This is not just any position - it's an exhilarating opportunity to embark on our exclusive 3-month overseas training program (expenses covered with allowance).
Responsibilities:
⢠Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, following established recipes and quality standards.
⢠Operate espresso machines, grinders, and other coffee-making equipment with precision and consistency.
⢠Ensure the cleanliness and maintenance of coffee equipment, brewing stations, and café area.
⢠Greet customers warmly and assist them with placing orders, answering questions about menu items, and providing recommendations.
⢠Take food orders from customers, entering them into the system and communicating with the kitchen staff to ensure prompt and accurate service.
⢠Accurately process customer transactions using POS (Point of Sale) systems, handling cash, credit/debit cards, and mobile payments.
⢠Perform POS system opening and closing procedures, ensuring accuracy in transactions and reconciliation.
⢠Maintain a tidy and organized cashier station, including restocking merchandise, condiments, and supplies as needed.
⢠Deliver food and beverages to tables in a timely manner, ensuring orders are correct and presenting bills and processing payments when necessary.
⢠Monitor the dining area to ensure cleanliness, replenish utensils, napkins, and condiments, and assist with clearing tables as needed.
⢠Assist with clearing tables, sanitizing dining areas, and maintaining a welcoming atmosphere for guests.
⢠Provide friendly, attentive, and personalized service to all customers, addressing their needs and concerns with professionalism and empathy.
⢠Engage with customers to build rapport, answer questions about menu items and provide recommendations based on their preferences.
⢠Handle customer inquiries, complaints, and feedback gracefully, escalating issues to management when necessary to ensure resolution.
Requirement:
⢠No experience required, unleash your potential with our Training Program.
⢠1 â 2 years of experience working in a café environment may be considered for a senior position.
⢠Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
⢠Exceptional customer service skills
⢠Ability to multitask and prioritize tasks efficiently in a fast-paced setting.
⢠Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits:
⢠Competitive wages with opportunities for advancement.
⢠Positive and inclusive work environment with supportive team members.
⢠Overseas-Training provided to enhance coffee-making, customer service, and hospitality skills.
Whatsapp us at +******** , Brandon Lee (Project Manager) OR Email us at ********