**Job Title:** Call Center Assistant - Remote Work
**Company:** Malaysia Airlines Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Malaysia Airlines Berhad is seeking a motivated and reliable Call Center Assistant to join our team in a fully remote capacity. The successful candidate will play a critical role in ensuring a positive experience for our customers, providing valuable assistance in managing inquiries and issues related to our services. If you are passionate about customer service and aspire to contribute to a leading airline committed to excellence, we encourage you to apply.
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**Key Responsibilities:**
1. **Customer Support:**
- Handle inbound calls and provide accurate information regarding flight schedules, reservations, and customer inquiries.
- Effectively manage customer complaints and concerns, ensuring resolutions are provided in a timely manner.
- Maintain a friendly and professional demeanor while interacting with customers, fostering a positive experience.
2. **Information Documentation:**
- Accurately document customer interactions in the call management system, ensuring all relevant details are recorded for follow-up and quality assurance.
- Prepare reports as required, summarizing customer feedback and issues for further analysis and process improvement.
3. **Research & Troubleshooting:**
- Conduct research to provide accurate and comprehensive responses to customer questions or issues.
- Collaborate with other departments when necessary to resolve complex inquiries and ensure customer satisfaction.
4. **Product Knowledge:**
- Stay updated with the latest information on airline policies, services, promotions, and travel regulations to provide customers with reliable guidance.
- Participate in ongoing training sessions to continuously improve product knowledge and customer service skills.
5. **Performance Standards:**
- Meet or exceed individual performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Uphold the company's standards for excellence in every engagement with customers, actively contributing to a culture of high achievement.
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**Requirements:**
- **Education:** High school diploma or equivalent required; further education in business or related field is a plus.
- **Experience:** No prior experience is required; however, customer service experience is an advantage.
- **Personality Traits:**
- Motivated: A self-starter with a strong desire to excel and contribute positively to the team.
- Reliable: Dependable in meeting attendance and performance expectations, demonstrating commitment to quality work.
- **Soft Skills:**
- Research Skills: Ability to gather and analyze information effectively to address customer inquiries.
- Attention to Detail: Detail-oriented with the ability to manage and document customer interactions accurately.
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**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills and career growth.
- Relocation allowance available for candidates who may need to move to the designated work area.
- Coverage of travel and spending expenses associated with work-related obligations.
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**Working Environment:**
At Malaysia Airlines Berhad, we pursue excellence in every endeavor, consistently setting a high standard for achievement. Our remote work environment supports flexibility and the opportunity to take personal ownership of your responsibilities while collaborating with a diverse team committed to service excellence.
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**Application Deadline:** October 29, 2024
**Equal Opportunity Statement:**
Malaysia Airlines Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.