Call Center Associate

As a Call Center Associate at Astro Malaysia Holdings Berhad, your primary responsibility will be to provide excellent customer service and support through inbound and outbound calls. You will be the first point of contact for customers seeking assistance, resolving issues, or making inquiries about Astro's products and services.

Responsibilities:1. Answering incoming calls and responding to customer queries in a professional and timely manner.2. Providing accurate information about products, services, promotions, and pricing.3. Resolving customer complaints and issues to ensure customer satisfaction.4. Escalating complex issues to the appropriate department for further assistance.5. Up-selling and cross-selling products and services to maximize revenue.6. Maintaining accurate records of customer interactions and transactions.7. Collaborating with team members to improve overall customer service experience.8. Adhering to company policies and procedures at all times.

Requirements:1. Minimum of 2 years of experience in a customer service or call center role.2. Excellent communication and interpersonal skills.3. Strong customer service orientation.4. Ability to work efficiently under pressure and handle difficult customers with empathy.5. Resilient and adaptable to changing work environments.6. Innovative problem-solving skills.7. Proficiency in using computer systems and CRM software.8. High school diploma or equivalent.

Benefits:1. Disability insurance to protect you in case of illness or injury.2. Joining Bonus to reward your commitment and contribution.3. Paid sick leave to support your health and well-being.

Working Environment:At Astro Malaysia Holdings Berhad, you will be part of a dynamic and diverse team in which technology is harnessed to drive innovation and efficiency. You will have access to state-of-the-art tools and resources to excel in your role and contribute to the company's success.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement:Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.