Aweplus Cx Transformation Sdn Bhdis working with a global legal technology application firm seeking customer service background professionals to assist global clients with various complicated applications.
This position of ' Case Management Specialist ' is the major point of contact and support for our international clients.
This position requires you to instruct, assist, and communicate with clients to prepare all the relevant documents for their applications.
You also need to review the documents and relevant evidence submitted by them.
Qualifications & experience
Bachelor's degree and at least 1 year of experience in customer service/client management/paralegal (or related fields)
Strong attention to detail and great time management
High degree of self-motivation and ability to work independently under tight deadlines
Excellent English skills (MUET Band 4 or IELTS 7.0 and above)
Ability to work in a fast-paced environment to manage complex and dynamic demands.
Proficiency in Mandarin (reading and writing) is a plus
Tasks & responsibilities
Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
Review multiple types of documents and evidence and provide instruction and feedback
Reply to client messages regarding their application materials and timeline
Medical claim
Yearly bonus (Performance-based)
Start Date
January 2025
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Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How would you rate your English language skills?
How much notice are you required to give your current employer?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
At AwePlus, we optimize customer experiences (CX) through innovative process redesign, cutting-edge technologies, and a globally distributed, highly skilled team.
We deliver "Awesomely Plus" solutions that exceed expectations, seamlessly integrating workflows to drive satisfaction, growth, and success for our clients in a dynamic digital landscape.#J-18808-Ljbffr