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Handling Motor and Non-Motor Claims with a strong understanding of insurance claims processes.
Investigating and conducting comprehensive assessments of disputes filed by eligible complainants against Financial Ombudsman Scheme (FOS) members.
Resolving disputes filed at OFS through mediation, conciliation, negotiation, and in a fair and impartial manner.
Assessing disputes, conducting investigations, and ensuring claims are fairly settled in compliance with relevant laws, guidelines, market practices, and industry standards (e.g., FSA/IFSA 2013, PIAM & BNM guidelines).
Issuing appropriate recommendations when parties to a dispute fail to reach an amicable settlement.
To perform any other duties as and when assigned from time to time.
Job Qualifications
A Bachelor's Degree in Insurance, Finance, Business Administration or any other related discipline.
Minimum 5 years of relevant working experience in handling Motor Insurance Claims/Loss Adjusting and/or Non-Motor Claims.
Proficiency in Microsoft Office (Word, Excel, Outlook)
Responsible, meticulous and possess good working attitude
Effective communication and negotiation skills
Ability to work both independently and as part of a team
Good command in both written and spoken English and Bahasa Malaysia
Knowledge of local insurance regulations and motor claims law is an advantage.
Remuneration :
Salary is negotiable
Medical Benefits
Interested Candidate can submit their resume to:
Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a case manager?
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