This role is to safeguard the Allianz network as infrastructure and application changes are promoted to the Production environment, by ensuring Change and Release Management strictly follow the defined Allianz Technology policies and procedures, ensuring minimal disruption to the Operation Entity post production implementation.
Job Responsibilities
Assess existing Change and Release management process and establish a framework which is industry best practice and compliant with Allianz Technology global process and policy standards.
Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
Lead the adoption of a common Change and Release management tool (ServiceNow).
Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change.
Facilitate CAB Review meetings with key IT and OE stakeholders, ensuring that changes are properly impact-assessed and authorized.
Enforce application management tools for software dependency, versioning and library/configuration control.
Identify possible issues and risks related to change requests, enforcing implementation of risk mitigation solutions from project and BAU support teams.
Handle Change and Release related escalations.
Generate Change and Release status reports for OE and IT management periodically.
Job Requirements
Bachelor's degree in Computer Science or related disciplines.
10 years of working experience in Change and Release management.
Understand and apply Change and Release management principles according to industrial best practices. Establish and implement internal Change and Release process and procedure.
Proficiency in tracking and controlling Changes in software and hardware configurations.
Well versed in ServiceNow Change and Release management function.
Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
Passion for service excellence.
ITIL certification is an added advantage.#J-18808-Ljbffr