**Job Title:** Chat Support Officer - Remote Work
**Company:** Kuala Lumpur Kepong Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1
**Company Overview:**
Kuala Lumpur Kepong Berhad (KLK) is a leading integrated plantation/agriculture company that values excellence and commitment in delivering high-quality products and services. We strive to uphold a standard of achievement that reflects our dedication to innovation and customer satisfaction. Join our team and become part of a dynamic organization where your contributions matter.
**Job Summary:**
KLK is seeking a highly motivated and detail-oriented Chat Support Officer to join our remote support team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to customer service. In this role, you will be responsible for providing timely and effective support to our customers through online chat, helping to resolve inquiries and issues while ensuring a positive experience.
**Key Responsibilities:**
- Engage with customers via online chat, responding promptly to inquiries and effectively resolving issues.
- Provide thorough product knowledge and support to help customers with their queries, concerns, and feedback.
- Maintain a high level of professionalism and empathy while managing customer interactions.
- Document all customer interactions accurately in the system, ensuring details are up-to-date for future reference.
- Collaborate closely with other team members to ensure consistency in messaging and support strategies.
- Proactively identify opportunities for process improvements to enhance the overall customer experience.
- Participate in training sessions and team meetings to stay updated on products, services, and company policies.
- Contribute to service goals by monitoring and meeting key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates.
- Handle escalated issues through appropriate channels and escalate more complex problems to the relevant departments.
- Demonstrate strong problem-solving skills to address the root cause of customer issues and provide effective solutions.
- Maintain an organized and efficient workspace to promote productivity in a remote working environment.
**Requirements:**
- Minimum of 1 year of experience in a customer support role, preferably in a chat-based environment.
- High school diploma or equivalent; additional qualifications in customer service or communication are a plus.
- Strong verbal and written communication skills in English; proficiency in other languages will be an advantage.
- Excellent interpersonal skills with the ability to connect with diverse clientele.
- Demonstrated leadership abilities, with an inclination toward driving team initiatives and fostering a collaborative environment.
- Proficient in using chat support software and tools; familiarity with CRM systems is a plus.
- Hardworking and driven personality, showcasing initiative and the ability to thrive in a fast-paced environment.
- Strong persuasion skills and the ability to advocate for customer needs while balancing company policies.
- Adaptability to changing situations and the willingness to learn new skills as required.
**Benefits:**
- Retirement plan to secure your financial future.
- Comprehensive medical coverage for your peace of mind.
- Paid Time Off (PTO) for work-life balance and personal time.
**Working Environment:**
At KLK, we foster a culture of excellence where we pursue high standards in every endeavor. Join us and be part of a team that is committed to setting benchmarks in achievement and customer satisfaction.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.
If you are enthusiastic about delivering outstanding customer support and ready to take on this exciting opportunity, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.