**Job Title:** Live Chat Specialist - Remote Work
**Company:** MISC Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
MISC Berhad is seeking a dynamic and enthusiastic **Live Chat Specialist** to join our remote workforce. This entry-level position is ideal for individuals who are energetic, resourceful, and passionate about providing exceptional customer service. You will play a crucial role in ensuring our customers receive timely and effective assistance via our live chat platform. As part of our commitment to creating a supportive and innovative working environment, you will become an integral part of a team that values teamwork and shared success.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries received through our live chat platform.
- Provide accurate information about our products and services, addressing any customer issues or concerns efficiently.
- Maintain a friendly and approachable demeanor while communicating with customers to ensure a positive interaction experience.
2. **Issue Resolution:**
- Identify customer issues and provide appropriate solutions or escalate them to the relevant departments as necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
3. **Documentation:**
- Record customer interactions and outcomes in our CRM system, ensuring that all information is accurate and up-to-date.
- Analyze chat data and feedback to identify trends, areas for improvement, and communicate these insights to your team.
4. **Collaboration:**
- Work closely with other team members to improve overall customer service operations and strategies.
- Participate in regular team meetings and contribute ideas for enhancing customer experience initiatives.
5. **Continuous Learning:**
- Stay informed about product updates, service changes, and industry trends to effectively manage customer queries.
- Participate in training sessions and workshops to enhance personal and professional skills.
**Requirements:**
**Education & Experience:**
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory; entry-level candidates are encouraged to apply.
**Personality Traits:**
- Energetic: Must possess a positive attitude and high energy level to engage customers effectively.
- Resourceful: Ability to think critically and independently to find solutions to customer issues.
**Soft Skills:**
- Strategic Planning: Capability to formulate and execute plans to address customer needs and enhance their experience.
- Adaptability: Must exhibit flexibility in handling various customer situations and workloads, adapting to changing scenarios quickly.
**Technical Skills:**
- Proficiency in using computers and chat software; experience with CRM tools is a plus.
- Strong typing skills and ability to handle multiple chats simultaneously.
**Benefits:**
- Company transportation provided to staff members.
- Complimentary gym membership for personal wellness and health.
- Comprehensive medical coverage to ensure your well-being.
**Working Environment:**
At MISC Berhad, you will thrive in a dynamic workplace that values teamwork, fosters innovation, and champions shared success. We are committed to creating an inclusive environment where every employee can contribute and grow.
**Application Deadline:**
Please submit your application by ********** **.
**Equal Opportunity Statement:**
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming a new Live Chat Specialist to our team who will help us continue to provide excellent service to our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.