Our client is a British luxury sports cars and electric lifestyle vehicles manufacturer.Job Responsibilities: 1.Claims Processing and Management Review and Process Claims: Evaluate warranty and service claims submitted by customers or service departments, ensuring they meet the manufacturers policies and guidelines.Documentation: Ensure all claims are accurately documented, including customer details, vehicle information, service performed, and parts replaced.Approval/Denial Decisions: Make informed decisions on approving or denying claims based on a thorough assessment of the validity and compliance with warranty terms.2.Compliance and Policy Adherence Policy Knowledge: Stay updated with the manufacturers warranty policies, updates, and changes to ensure all claims are handled in accordance with current guidelines.Training: Provide training and support to dealership staff and service advisors on warranty claim procedures and best practices.Audits and Reviews: Conduct regular audits of submitted claims to ensure adherence to policies and identify any discrepancies or fraudulent activities.3.Customer Service and Satisfaction Customer Interaction: Address customer inquiries and concerns related to claims, providing clear explanations and resolutions to enhance customer satisfaction.Conflict Resolution: Handle disputes or escalations regarding claim denials or service issues, working to find amicable solutions that maintain customer loyalty.4.Coordination and Communication Internal Coordination: Work closely with service departments, parts departments, and sales teams to ensure seamless communication and coordination of claim-related activities.Manufacturer Liaison: Serve as the main point of contact between the dealership and the manufacturer for all warranty and service claim matters, facilitating efficient communication and resolution.5.Reporting and Analysis Data Analysis: Analyze claim data to identify trends, common issues, and areas for improvement in the service process.Reporting: Prepare detailed reports on claim activities, financial impacts, and compliance issues for management review.6.Financial Management Cost Control: Monitor and manage the financial aspects of the claims process, ensuring that the dealerships service department operates within budgetary constraints.Reimbursement Management: Ensure timely and accurate reimbursement from manufacturers for approved warranty claims, maintaining healthy cash flow for the service department.Job Requirements: Education: Bachelors degree in Business Administration, Business Management, or a related field.Experience: Minimum of 5-7 years of experience in claim related, experience in the automotive or manufacturing industry is a plus.Industry Knowledge: In-depth understanding of automotive technology, vehicle systems, and common issues.Analytical Skills: Ability to assess claims critically and make data-driven decisions.Communication Skills: Strong written and verbal communication skills for interacting with customers, staff, and manufacturers.Organizational Skills: Excellent organizational abilities to manage multiple claims and tasks efficiently.Attention to Detail: Keen attention to detail to ensure accuracy and compliance in all claims processing.Problem-Solving Skills: Ability to resolve conflicts and issues effectively, ensuring customer satisfaction while protecting the dealerships interests.
