Administrative Assistants (Administration & Office Support)
Are you looking for an opportunity in a global company with a footprint across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?
Crawford & Company is seeking aClaims Administration Executiveto be based in Malaysia.
What to look forward to
The Claims Administration Executive, based in Malaysia, is responsible for providing exceptional service to customers and business partners in a fast-paced, flexible shift environment. Key responsibilities include timely registration and management of claims, maintaining comprehensive records, and assisting with communications to claimants and insurers.
The successful candidate will document all claims handling processes, manage the claims database, and monitor service level agreements (SLAs) to ensure prompt communication and adherence to company policies. This position reports to the team in Singapore and may involve additional duties as business needs arise, contributing to our commitment to quality service and operational efficiency in claims administration.
Your Responsibilities
Deliver a high-quality service to our customers and business partners in a flexible, fast-paced, shift work environment.
Register all claims within designated timeframe and maintain comprehensive records of claims.
Assist in issuing reminders to claimants and insurers.
Support Claims Handlers by preparing and distributing emails and letters.
Document all claims case handling to ensure that cases are complete and properly documented.
Maintain and manage the database system for claims handling.
Monitor our prescribed SLAs by providing timely service throughout the life of the claim, meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Other duties and responsibilities may be assigned as new business needs arise.
Who are we looking for?
Bachelor's degree or diploma in any field.
Written and spoken proficiency in English and Malay is compulsory.
At least 1 year working experience in an administration and support role.
Knowledge of the insurance industry and relevant regulations is ideal, with knowledge of all aspects of operations such as policy wordings, end-to-end claims administration, claims adjudication, and claims registration functions.
Exceptional communication skills, with the ability to articulate ideas clearly and demonstrate tact and diplomacy while respecting local cultures and customs.
Strong analytical and decision-making capabilities, enabling accurate analysis of information and problems, and the ability to make sound judgments and timely decisions.
Proficient in managing a diverse workload and adapting to the evolving business needs of a customer-centric operation; must be flexible in working shifts as required.
Proficiency in both written and spoken Mandarin will be an advantage.
Why Crawford?
We are people taking care of people. It's that simple. At Crawford, we treat our clients' policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com.
In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries.
On-going training opportunities through every stage of your career.
Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.
Apply today! We're looking forward to your application.#J-18808-Ljbffr