Client Case Manager

We have great people here and are looking for more.
Come join us - you will love it!• Project manage each client account as per the Service Level Agreements (SLA's)• Review documentation received and proceed with Checks for completeness per the requirement of the client – includes create elements/ cases accurately as per the defined client guidelines.• Commence all verifications accurately and within required time frame as per Sterling guideline.• Verify the accuracy and completeness of elements/ cases, before closure.• Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis• Engage internal teams on client / candidate enquiry per needs• Prepare report on client cases and track the movement and closure of cases• Support the Client Success Partner on Fulfilment related topics, including providing case status and other fulfilment reports• Attend and Support CSP's on monthly business reviews with Client on the operational insight• To conduct investigation and prepare root cause analysis report for Client Success Partners.• Other duties as assigned by the Sterling.