Customer Service Officer - (Contract)

Job Summary: Coordinating the customer service tasks at branch level.
KEY ACCOUNTABILITIES Customer Service • Serve as liaison between the customers and other department.
• Provide prompt and professional attention to all internal and external clients' requests or problems.
• Support and provide quotation and concerned documents to customers • Preparing customer shipping instruction for billing purpose.
• Maintain and update records in customer's software system • Plan the daily truck planning and communicate with the respective transporter.
• Do the necessary adjustment, movement & transfer in system timely and validate accordingly.
• Handle customer's enquiries promptly.
• Ensure compliance with customer's Standard Operating Procedures.
Documents and Reports • Responsible for timely submission of reports and data to customers.
Specific Activities • Carrying out any other request made by their manager.
Requirements Technical • Minimum of 5 years' experience in customer service filed in third party logistics organization Behavioural • Excellent communication • Team player • Rigorous • Excellent inter-personal skills • Organized • Responsive • Negotiation skills Language • Fluent in English + local language Benefits Medical Dental Birthday Leave Festive Leave