CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.
Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.
The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.
The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
The Client Operations Officer, Fund Distribution Services is responsible for ensuring the team accurately and timely operates agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Supporting region:Luxembourg
Working Hours:3pm to 12am or 4pm to 1am
What will you do?
Accurate and timely execution of agreed day-to-day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross-working and operational improvement initiatives.
Ensure allocated activities are conducted in accordance with procedures and support governance and control through risk awareness.#J-18808-Ljbffr