Client Relations Representative

Job Description:

As a Client Relations Representative at Axiata Group Berhad, you will play a crucial role in building and maintaining strong relationships with clients. Your primary responsibility will be to ensure the satisfaction of clients through effective communication, problem-solving, and project management. You will be the main point of contact for clients, addressing any inquiries, concerns, or feedback they may have.

Responsibilities:- Act as the primary liaison between clients and the company- Communicate with clients to understand their needs and preferences- Manage client accounts and ensure timely delivery of services- Collaborate with internal teams to address client issues and resolve conflicts- Develop and implement strategies to improve client satisfaction and loyalty- Maintain accurate records of client interactions and transactions- Monitor and analyze client feedback to identify areas for improvement- Coordinate with sales and marketing teams to drive business growth- Attend client meetings and events as required

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 2 years of experience in client relations or a similar role- Passionate and driven with a strong customer service orientation- Excellent communication and interpersonal skills- Strong project management abilities- Creativity and problem-solving skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software

Benefits:- Free food provided during working hours- Travel opportunities for client meetings and events- Disability insurance coverage for all employees- Recognition and rewards based on performance and merit

Working Environment:At Axiata Group Berhad, we believe in equal opportunities for all employees. Our work environment is one that values diversity, professionalism, and teamwork. We recognize and reward employees based on their individual performance and contributions to the company's success.

Equal Opportunity Statement:Axiata Group Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.