**Job Title:** Client Relations Specialist
**Company:** Sapura Energy Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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### Job Description
Sapura Energy Berhad is seeking a dedicated and resourceful Client Relations Specialist to join our dynamic team in George Town, Penang. As a part-time associate, you will play a vital role in maintaining our excellent client relationships and ensuring the highest level of service delivery. We are looking for an individual who is hardworking, adaptable, and able to make sound decisions in a fast-paced environment.
### Key Responsibilities
- **Client Engagement:** Act as the primary point of contact for assigned clients, addressing inquiries promptly and ensuring their needs are met with a high level of service.
- **Relationship Management:** Develop and maintain strong relationships with clients through regular communication and follow-ups, understanding their needs to enhance customer satisfaction.
- **Issue Resolution:** Identify and resolve client issues efficiently by coordinating with internal teams and ensuring timely communication to the clients regarding their concerns.
- **Feedback Collection:** Gather client feedback regarding service satisfaction and relay critical insights to management for process improvement and service enhancement.
- **Documentation:** Maintain accurate records of client interactions, transactions, and feedback in the company's CRM system to ensure data integrity and support decision-making.
- **Reporting:** Prepare regular reports on client engagement, trends, and feedback to share with the management team, contributing to the ongoing improvement of client services.
- **Collaboration:** Work closely with internal departments including Sales, Marketing, and Operations to ensure a cohesive approach to client management and to align services with client expectations.
- **Training and Mentoring:** Assist in onboarding new team members and provide guidance regarding best practices in client relations and service delivery.
- **Adaptability:** Stay updated with industry trends and changes, adapting client relations strategies as necessary to meet evolving client expectations and market dynamics.
### Requirements
- **Education & Experience:**
- A diploma or degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in client relations, customer service, or a related field, preferably within the energy sector.
- **Skills:**
- Excellent verbal and written communication skills, with a strong ability to articulate ideas clearly and persuasively.
- Proficient in using CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- **Personality Traits:**
- Resourceful: Ability to find creative solutions to client problems and challenges.
- Hardworking: Strong work ethic with a commitment to excellence and continuous improvement.
- **Soft Skills:**
- Adaptability: Ability to adjust to new challenges, priorities, and changes in a fast-paced environment.
- Decision-Making: Capable of weighing options and making informed choices swiftly while addressing client needs.
### Benefits
- **Profit Sharing:** Participate in our profit-sharing program, rewarding you for your contributions to our success.
- **Paid Time Off (PTO):** Enjoy a flexible PTO policy that promotes a healthy work-life balance.
- **Joining Bonus:** A competitive joining bonus to welcome you to our team.
### Working Environment
Join a team that is at the forefront of the energy sector, driving innovation through cutting-edge ideas and solutions. We believe in fostering a collaborative and encouraging environment where your contributions matter.
### Application Process
Interested candidates should submit their resume and cover letter by **October 7, 2024**.
### Equal Opportunity Statement
Sapura Energy Berhad is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
