**Job Title: Client Service Assistant**
**Company: QSR Brands**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Job Description:**
QSR Brands, a leading company in the QSR (Quick Service Restaurant) industry, is seeking a motivated and experienced Client Service Assistant to join our dynamic team in George Town, Penang. We foster a working environment that challenges norms and encourages bold thinking, making it the perfect opportunity for individuals looking to grow and make a significant impact.
**Key Responsibilities:**
1. **Client Support:**
- Serve as the first point of contact for client inquiries, providing timely and accurate responses to requests via phone, email, and in-person.
- Handle client concerns and complaints with professionalism and empathy, ensuring a high level of customer satisfaction.
2. **Administrative Tasks:**
- Assist in the preparation and organization of client-related documents, reports, and presentations to ensure effective communication and project implementation.
- Maintain detailed records of client interactions, feedback, and service usage to support continuous improvement.
3. **Collaboration:**
- Work closely with the marketing and sales teams to communicate client needs and relay relevant information that may influence service offerings.
- Participate in team meetings to discuss client service strategies and share insights on best practices.
4. **Training & Development:**
- Engage in ongoing training sessions to refine skills related to client service, product knowledge, and industry best practices.
- Assist in onboarding new team members by providing training and support, ensuring they align with the company's client service standards.
5. **Presentation:**
- Prepare and deliver client presentations that convey service offerings, updates, and solutions, presenting complex information in an easily digestible format.
- Support client-facing events and activities, ensuring they run smoothly and meet the expectations of clients and stakeholders.
6. **Adaptability and Problem Solving:**
- Demonstrate a flexible approach to problem-solving, effectively managing changes and unexpected challenges in client interactions or operational tasks.
- Leverage industry insights and client feedback to suggest areas for process improvements and service enhancements.
**Requirements:**
- **Experience:**
- Minimum of 2 years of experience in a client service or customer support role, preferably within the QSR or retail industry.
- **Personality Traits:**
- Must possess confidence in communication and decision-making, establishing credibility with clients and team members.
- Highly adaptable in a fast-paced environment, demonstrating resilience and a positive outlook during challenging situations.
- **Soft Skills:**
- Strong teamwork skills, with the ability to collaborate effectively across departments and contribute to a supportive team atmosphere.
- Excellent presentation skills, with the ability to articulate ideas clearly and engage clients and stakeholders effectively.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Familiarity with data entry, report generation, and general administrative functions.
**Benefits:**
- Competitive hourly wage.
- Gym membership to promote health and wellness.
- Remote work flexibility to support work-life balance.
- Ongoing training and professional development opportunities tailored to enhance your skills and career growth.
**Working Environment:**
At QSR Brands, we embrace a culture that encourages innovative thinking and challenges the standard practices of the industry. We believe in empowering our team members to think big and bring inventive ideas to the table.
**Application Deadline:**
To apply for the Client Service Assistant position, please submit your application by **September 29, 2024**.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
