Client Service Manager

As a Client Service Manager at Eco World Development Group Berhad in George Town, Penang, you will play a critical role in managing relationships with our clients and ensuring their satisfaction with our products and services. This is a full-time, mid-to-senior level position that requires at least 6 years of experience in a similar role.

Responsibilities:- Build and maintain strong relationships with clients, addressing any concerns or issues that may arise- Collaborate with various internal teams to ensure that client needs are met and expectations are exceeded- Develop and implement client service strategies to enhance overall customer satisfaction- Monitor client feedback and implement improvements as needed- Provide regular updates and reports to senior management on client relationships and satisfaction levels- Stay up-to-date on industry trends and best practices to continuously improve client service processes- Train and mentor junior staff members to ensure a high level of service delivery

Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience as a Client Service Manager or similar role- Driven and resourceful personality traits- Strong communication and critical thinking skills- Ability to work in a fast-paced, dynamic environment- Excellent problem-solving abilities and attention to detail

Benefits:- Paid Time Off (PTO)- Travel and spending expenses- Joining Bonus

Working Environment:At Eco World Development Group Berhad, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about creating exceptional experiences for our clients and we are looking for someone who shares that passion.

Deadline to Apply:June 22, 2024

Equal Opportunity Statement:Eco World Development Group Berhad is an equal opportunity employer and we welcome applicants from all backgrounds. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.