**Job Title:** Client Service Manager - Work from Home
**Company:** Kenanga Investment Bank Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7 Years
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**Job Description:**
Kenanga Investment Bank Berhad, a leader in investment services, is seeking an experienced Client Service Manager to join our dynamic team on a part-time basis. This is an exceptional opportunity for an independent and confident professional who is passionate about delivering outstanding client service while working remotely. As a part of our commitment to exceeding customer expectations, you will play a crucial role in providing exceptional support to our clients, ensuring their needs are always met with integrity, accuracy, and efficiency.
**Key Responsibilities:**
- **Client Relationship Management:**
- Cultivate and maintain strong relationships with clients, ensuring a high level of satisfaction and loyalty.
- Act as the primary point of contact for client inquiries, complaints, and feedback, effectively managing expectations.
- **Issue Resolution:**
- Proactively identify and address client issues and concerns, formulating effective solutions in a timely manner.
- Coordinate with various internal teams to resolve conflicts and deliver on client commitments.
- **Client Onboarding:**
- Lead the onboarding process for new clients, ensuring a seamless integration and experience.
- Deliver comprehensive training and support to new clients on using our products and services.
- **Market Research & Innovation:**
- Conduct research on industry trends, competitor offerings, and client needs to identify opportunities for innovation and improvement.
- Propose and implement process enhancements to improve client service delivery.
- **Performance Metrics:**
- Analyze client service metrics and develop strategies to improve operational efficiency and client satisfaction ratings.
- Prepare regular reports on client feedback and performance against service standards.
- **Collaboration:**
- Collaborate closely with the sales and marketing teams to ensure alignment in messaging and approach.
- Share insights from client interactions to inform product development and marketing strategies.
- **Professional Development:**
- Engage in continuous learning and professional development to maintain up-to-date knowledge of investment products and market conditions.
- Attend training sessions and contribute to internal professional development initiatives.
**Requirements:**
- **Education & Experience:**
- Bachelor's degree in Finance, Business Administration, or related field.
- Minimum of 7 years of experience in client service or relationship management within the banking or finance sector.
- **Skills & Abilities:**
- Proven ability to work independently with minimal supervision, demonstrating high levels of self-discipline and confidence.
- Strong research skills with the ability to analyze data and provide insights for innovation.
- Excellent interpersonal and communication skills, with a knack for building rapport and understanding client needs.
- **Personality Traits:**
- Independent: Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities without direct oversight.
- Confident: Exhibit a strong presence in discussions with clients and internal stakeholders, ensuring clear communication and advocacy for client needs.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant client management software.
- Comfortable using virtual communication tools and platforms for remote collaboration.
**Benefits:**
- Vision insurance
- Profit-sharing opportunities
- Ongoing training and professional development initiatives
**Working Environment:**
At Kenanga Investment Bank Berhad, we foster a culture that focuses on exceeding customer expectations and delivering delight. As a part-time Client Service Manager, you will experience a supportive and collaborative environment that encourages innovation and personal growth.
**Application Deadline:**
Please submit your application by ******** .
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**Equal Opportunity Statement:**
Kenanga Investment Bank Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
