**Job Title:** Client Service Representative
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
QSR Brands is seeking a dedicated and enthusiastic Client Service Representative to join our dynamic team in George Town, Penang. As a Client Service Representative, you will be the front-line support for our clients, providing exceptional service and creating a positive experience that drives client satisfaction and retention.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for client inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Build strong relationships with clients by understanding their needs and providing tailored solutions to meet their expectations.
2. **Problem Resolution:**
- Proactively identify client issues and concerns, demonstrating empathy and emotional intelligence to address and resolve them effectively.
- Collaborate with internal teams to ensure client issues are addressed swiftly and satisfactorily.
3. **Product Knowledge:**
- Maintain a thorough understanding of QSR Brands' products and services to provide informed recommendations and support to clients.
- Assist clients with product-related queries, providing guidance and troubleshooting support as necessary.
4. **Feedback and Improvement:**
- Collect client feedback and relay insights to management to enhance service delivery and client satisfaction.
- Participate in brainstorming sessions to develop innovative solutions and improve client service processes.
5. **Administrative Support:**
- Maintain accurate records of client interactions, inquiries, and resolutions in CRM software.
- Assist with the onboarding of new clients by providing walkthroughs of services and addressing initial concerns.
6. **Team Collaboration:**
- Work closely with cross-functional teams to ensure a seamless client experience and share best practices for service enhancement.
- Attend team meetings and contribute insights on client service trends and potential opportunities for improvement.
7. **Performance Metrics:**
- Track and report on key performance indicators (KPIs) related to client service and satisfaction.
- Strive to meet and exceed established performance targets.
**Requirements:**
- **Education:** Bachelor's degree in Business, Communications, or a related field is preferred; high school diploma with relevant experience may be considered.
- **Experience:** Minimum of 4 years in a client-facing role, preferably within a fast-paced service environment.
- **Personality Traits:**
- Hardworking with a strong work ethic.
- Passionate about delivering outstanding client service and representing the brand positively.
- **Soft Skills:**
- Creativity in problem-solving and developing client-centric solutions.
- High emotional intelligence to understand and manage client emotions effectively, promoting a positive experience.
- **Technical Skills:** Proficiency in using CRM tools, MS Office Suite, and other client service-related software.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in Mandarin or Malay is a plus.
- **Availability:** Flexible schedule to accommodate part-time hours, including evenings and weekends as required.
**Benefits:**
- Vision insurance to support your eye health.
- Employee discounts on QSR Brands products and services.
- Free accommodation during work hours to ensure comfort and convenience.
**Working Environment:**
At QSR Brands, we are committed to fostering a workplace that champions diversity, inclusivity, and a culture of belonging. We believe that a varied workforce enriches our perspectives and enhances creativity in the solutions we provide.
**Application Deadline:**
All applications must be submitted by **September 29, 2024**.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply and join our team!
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If you are a passionate and driven individual looking to make a significant impact in client service, we would love to hear from you. Apply now to become part of our innovative team at QSR Brands!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
