Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.
Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.
Our business has evolved into a world-class, multifaceted brokerage with offices in six regions.
With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you do at Axi!
As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction.
You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.
Your EDGE assignment/You will:
Provide frontline support for all client interactions covering telephone, e-mail, and online media: aim to exceed clients' expectations in every instance.
Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
Undertake key functions on MT4 to meet the organisation's segregation of duties principles – e.g.
filter & process client withdrawal requests.
Meet the demands of both internal stakeholders and Axi's diverse client base in a growing fast-paced environment.
Report on relevant trends & insights as they relate to client queries, complaints, and potential opportunities for Axi to internal stakeholders.
Adhere to established policies, guidelines, procedures, and training plans to meet the obligations set out in Axi's compulsory literature available on the internal confluence application.
Manage escalations to Senior managers and relevant Stakeholders as appropriate.
Perform "layer 1" trade investigation / validation / affirmation for MT4.
Are you the one?
Proven experience in a customer service role, preferably within the financial services industry.
Excellent communication and interpersonal skills with the ability to empathize with clients.
Native in Mandarin and professional level in English language.
Strong problem-solving abilities and a keen attention to detail.
Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
Ability to multitask and prioritize workload in a fast-paced environment.
Commitment to continuous learning and professional development.
Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
This role entails the need for the candidate to be able to work on day shifts (6AM-3PM / 7AM-4PM).
Axi's bag of delights
Competitive and attractive compensation.
Extensive learning opportunities, such as professional training and certifications and soft skills development.
21 annual leave days per year.
Health Insurance
Axi's interview journey
Talent Acquisition Interview (45 minutes)
Take Home Assessment (1 day)
Language Interview (30 minutes)
At Axi, we prioritise creating a workplace that upholds fairness and respect for all.
We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.
We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone.
We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.
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