Client Success Specialist

Sevenvault is seeking a motivated and detail-oriented Client Success Specialist to join our team. The ideal candidate will have a strong agency background, 2-3 years of experience, and the ability to handle multiple client requests with an all-is-possible attitude. This role focuses on client retention and satisfaction, ensuring top-notch service and support.
Responsibilities:



-Act as the primary point of contact for assigned clients.


-Develop and maintain strong client relationships.


-Ensure timely delivery of solutions based on client needs.


-Communicate progress of initiatives to stakeholders.


-Track key account metrics and forecast growth opportunities.


-Assist with high-severity requests or issue escalations.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-sevenvault-sdn-bhd-job-client-success-specialist)
; Requirements:-


-Bachelor's degree in Business, Marketing, or a related field.


-2-3 years of experience in a client success or account management role within an agency.


-Proven ability to manage multiple projects with attention to detail.


-Excellent communication and negotiation skills.


-Strong problem-solving skills and a proactive approach.


-Familiarity with CRM software and quick to adapt to new technologies.


-Ability to thrive in a fast-paced, results-driven environment.