Client Support Manager - Work From Home

Job Description:

UMW Holdings Berhad is seeking a dedicated and confident Client Support Manager to join our team in George Town, Penang. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities:
1. Manage a portfolio of clients, ensuring their needs are met and issues are resolved in a timely manner.
2. Build strong relationships with clients through effective communication and cooperation.
3. Provide support and guidance to clients on our products and services.
4. Collaborate with internal teams to address client concerns and improve overall customer satisfaction.
5. Analyze client feedback and data to identify trends and opportunities for improvement.
6. Develop and implement strategies to enhance the client experience and drive retention.
7. Monitor key performance indicators and report on client satisfaction metrics.

Requirements:
1. Bachelor's degree in Business Administration or related field.
2. Proven experience in client support or customer service.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving abilities and attention to detail.
5. Ability to work independently and as part of a team.
6. Proficiency in Microsoft Office and CRM software.
7. Confidence and dedication to providing exceptional service to clients.

Personality Traits:
- Confident
- Dedicated

Soft Skills:
- Communication
- Cooperation

Benefits:
- Paid overtime
- Paid sick leave
- Visa sponsorship

Working Environment:
Join a team that leads the industry through cutting-edge ideas and solutions, all from the comfort of your own home.

Deadline to Apply:
September 17, 2024

Equal Opportunity Statement:
UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.