**Job Title:** Client Support Officer - Remote Work
**Company:** Maxis Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Us:**
At Maxis Berhad, we are committed to delivering exceptional telecommunications services while fostering an innovative work environment where creativity thrives. Our organization values diversity and encourages employees to think and act like entrepreneurs.
**Position Overview:**
As a Client Support Officer at Maxis Berhad, you will serve as the primary point of contact for our customers, ensuring their queries are resolved in a timely and efficient manner. You will play a pivotal role in enhancing the overall customer experience and strengthening our client relationships. This part-time role is ideal for those who exhibit confidence, dedication, and a passion for providing outstanding customer service.
**Key Responsibilities:**
- **Client Interaction:** Maintain regular communication with clients through various channels (email, chat, phone) to address inquiries, provide updates, and resolve issues.
- **Issue Resolution:** Diagnose and resolve client issues promptly and effectively while maintaining a professional demeanor. Utilize problem-solving skills to assess and understand client needs.
- **Documentation:** Accurately document all customer interactions, feedback, and issue resolutions in the designated CRM systems to maintain comprehensive records.
- **Product Knowledge:** Develop an in-depth understanding of our products and services to provide accurate information and handle inquiries adeptly.
- **Team Collaboration:** Work collaboratively with other departments, including sales and technical support, to ensure client queries are handled efficiently and provide seamless service delivery.
- **Feedback Loop:** Gather customer feedback to identify trends and suggest improvements to enhance client satisfaction and retention.
- **Training Support:** Assist in onboarding new clients by providing necessary tutorials and support, ensuring they fully understand our services and tools.
- **Continuous Improvement:** Participate in continuous training and development programs to improve service delivery and product knowledge and contribute to process improvements where necessary.
**Requirements:**
- **Experience:** Minimum of 3 years in a client support or customer service role, preferably in the telecommunications or technology sector.
- **Educational Background:** A degree in Business Administration, Communications, or a related field is preferred.
- **Personality Traits:**
- Confident: Ability to communicate effectively and assertively with clients.
- Dedicated: Commitment to providing outstanding service and seeing tasks through to completion.
- **Soft Skills:**
- Emotional Intelligence: Ability to perceive, evaluate, and respond to the emotions and needs of clients effectively.
- Teamwork: Willingness to collaborate with colleagues and contribute to a positive working environment.
- **Technical Skills:** Proficient in using CRM software and other digital communication tools. Familiarity with Microsoft Office Suite is a plus.
- **Flexibility:** Must be adaptable to different working hours and tasks as required.
**Benefits:**
- Relocation allowance for employees moving to Penang.
- Company transportation for commuting to physical meetings or events as required.
- Paid Time Off (PTO) to maintain work-life balance.
**Working Environment:**
Maxis Berhad cultivates an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe that innovation and creativity drive our success and empower our team to take ownership of their work.
**Application Process:**
Interested candidates are encouraged to apply by submitting their resume and a cover letter outlining their qualifications and experiences related to the role. Applications must be submitted by **October 31, 2024**.
**Equal Opportunity Statement:**
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.