Client Support Representative

Job Description:

Kenanga Investment Bank Berhad is seeking a highly motivated and dynamic individual to join our team as a Client Support Representative based in George Town, Penang. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a client support role.

Responsibilities:- Provide exceptional customer service to clients through various communication channels such as phone, email, and live chat- Handle client inquiries, resolve issues, and provide timely and accurate information- Coordinate with internal departments to ensure client needs are met promptly and efficiently- Assist in onboarding new clients and provide training on our products and services- Maintain and update client records and databases- Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing clients- Monitor client satisfaction and gather feedback for continuous improvement

Requirements:- Bachelor's degree in Finance, Business, or related field preferred- Driven and energetic personality with a passion for customer service- Strong attention to detail and ability to multi-task in a fast-paced environment- Demonstrated leadership skills and ability to work independently as well as part of a team- Excellent communication and interpersonal skills- Proficiency in Microsoft Office suite and CRM software- Knowledge of financial markets and investment products is a plus

Benefits:- Gym membership- Free food- Retirement plan

Working Environment:At Kenanga Investment Bank Berhad, we uphold the highest standards of ethical conduct and integrity. We strive to create a supportive and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement:Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified individuals are encouraged to apply.

Deadline to Apply: June 25, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Client Support Representative position at Kenanga Investment Bank Berhad today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.