Collection Officer

Who is Teleperformance Malaysia? Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
You will play an important role, such as: Contact and communicate with debtors to facilitate timely repayment.Negotiate suitable repayment plans and settlements.Maintain accurate records of interactions and agreements.Ensure compliance with debt collection laws and regulations.Collaborate with internal teams for effective debt recovery.Identify cases for escalation or legal action when necessary.Generate reports on collection progress and recovery rates.Stay updated on industry best practices and regulations.Meet collection targets and performance metrics.Provide professional and respectful customer service throughout the processTo succeed in this role, we will need you to have: A diploma graduate with minimum 1 year of collections/ credit recovery experienceAny collection and credit recovery experience (Telco, retails, etc)Required Languages: Malay and English (Read, Type and Speak)Willing to work in Ampang Park Area