Collection Officer

Collections (Call Centre & Customer Service)
Contract/Temp
About the roleSK Magic Retails Malaysia Sdn Bhd is seeking a motivated Collections Officer to join our team in Kuala Lumpur. This is aCONTRACTpositionwith the opportunity to contribute to the success of our growing company. As a Collections Officer, you will be responsible for managing customer accounts and recovering overdue payments in a professional and ethical manner.
What you'll be doing
Contacting customers to follow up on late or missing payments
Negotiating payment arrangements and settlements with customers
Maintaining accurate records of customer interactions and payment histories
Identifying and escalating complex or unresolvable cases to the appropriate team
Adhering to all relevant regulations and company policies regarding debt collection practices
Contributing to the continuous improvement of our collections processes and procedures
What we're looking for
Minimum 1 year of experience in a collections or customer service role
Strong communication and negotiation skills, with the ability to handle sensitive discussions tactfully
Excellent time management and organisational skills, with the ability to prioritise and multi-task effectively
Proficiency in using customer relationship management (CRM) systems and data analysis tools
A customer-centric approach and a genuine desire to provide a positive customer experience
Good command of the English language, both written and verbal
If you are interested in this exciting opportunity, please apply now.#J-18808-Ljbffr