Collections Executive

Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan's obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI's established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge :
- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player
Please note :- This is a 12 month renewable contract role (renewal depend upon performance) 
Fresher can also apply .