Commercial Learning Manager JOB PURPOSE: Commercial Learning Manager position supports assigned Sales teams, Brands or Portfolio at Cluster level for Bayer's Pharmaceuticals Cluster – Indonesia, Malaysia, Singapore in building the capabilities & competencies of Frontline Sales Representatives (Medical Reps, Key Account Managers & Retail / Channel Reps) and Sales Managers in order make each Customer interaction valuable to Customers and Bayer. He / She will design and deliver impactful learning programs specific to MR and Sales Manager capability building, while also actively contributing to Brand / Portfolio squad's strategic planning and execution efforts. This role requires flexibility and adaptability, as he/she will utilize skills to support various squad initiatives aimed at advancing portfolio performance. He / She has experience working in a fast-paced, dynamic environment with frequent iterations, thriving in ambiguity and adapting to changing priorities. The Learning The incumbent reports directly to the Head – Marketing & Commercial Operations. YOUR ROLES & RESPONSIBILITIES: Serve as a strategic business partner (key contact person) for Brand/Portfolio Squads to identify learning needs of Reps, FLSMs & SLSMs and create winning learning /training plans that enable implementation of strategic plans and achieve business goals Actively support the Pharma business by delivering programs (both physical and virtual platforms) to build the capabilities & competencies of Sales Representatives, FLSMs and SLSMs to make each Customer interaction valuable to Customers & Bayer Influence and advance the Coaching capabilities of FLSMs / SLSMs through structured interventions and driving process adherence Leverage adult learning concepts to enhance and develop world-class learning interventions and materials (print, web, audio, video, virtual, etc.) to improve the skills, capabilities & support for advancing product knowledge of stakeholders and executing Integrated Multi-Channel Marketing (IMCM) strategies Create and maintain engaging learning materials, including eLearning modules, job aids, and performance support tools. Partner with subject matter experts and sales leadership to ensure program content is relevant, practical, and aligns with business objectives. Design, develop, and implement comprehensive learning programs focused on various capabilities, such as: - Medical and scientific knowledge of targeted therapeutic areas - Effective communication with healthcare professionals (HCPs) - Product knowledge and value presentation - Customer relationship management (CRM) and Salesforce (SFDC) utilization - Sales coaching and performance management (for Sales Managers) Utilize diverse learning methodologies, including: - Blended learning (online modules, in-person workshops) - Coaching and mentoring - On-the-job training - Case studies and simulations Deliver Learning / Training Execution Excellence - Establish credibility by demonstrating subject matter expertise and knowledge - Adopt a variety of facilitation styles to cater to varying group sizes and maintain energy, enthusiasm, and focus. - Manage the learning environment (e.g., time, safety, participant involvement) - Effective communication skills (e.g., clarity, pace, tone, language, eye contact and gestures) - Check for participant understanding and ensure individual needs and outcomes are met. - Prepare & utilize right resource materials needed for effective delivery and participant learning. - Review and evaluate effectiveness of training session delivery. Coordinate monthly field visits with Sales Reps, FLSMs and SLSMs to ensure the cascade and implementation of delivered learning interventions, and share observations with their Line Managers and support with follow-up conversations (as required) Analyze all data points relevant to training/learning focus definition, including but not limited to Veeva entries, Coaching reports and evaluations and Market Research Trackers Maintain up-to-date knowledge of pharmaceutical industry, Country healthcare systems, and learning and development concepts and their impact on the roles, responsibilities, and key competencies on sales functions and thereby contribute to holistic learning needs analysis process Agile Marketing Support: Participate in Brand / Portfolio squads, actively contributing expertise and support to diverse initiatives related to portfolio performance. Demonstrate agility and adaptability to evolving priorities and changing squad needs. Collaborate effectively with Marketing and other squad team members, leveraging your unique skillset in areas such as: - Content creation and/or curation - Marketing campaign support and execution - Data analysis and interpretation Support the development and implementation of marketing initiatives that contribute to achieving portfolio performance goals. Comply with local regulations, industry and Bayer's code of conduct at all times YOUR SKILLS: Bachelor's Degree in any discipline (Any advanced qualification is a plus). Minimum 2 years of pharmaceutical training experience. 3+ years of pharmaceutical sales experience Sales Management / Marketing experience is a plus Trainer/Faciltator Certification/Accreditation Strong leadership, interpersonal, communication and team skills combined with excellent business acumen (planning, execution, Marketing & Sales know-how) with a strong Customer focus Proven experience in creating online learning content and managing an LMS desirable Energetic, Enthusiastic, Passion for training & people development, self-driven and organized, ability to multi-task & manage deadlines, and a willingness to work extensively in field Excellent command of both oral and written English plus native-level command of local language Knowledge of agile practices preferably in life sciences environment, has strong experience collaborating at all levels of leadership and with frontline salesforce Strong interpersonal, communication and relationship development skills combined with excellent business acumen (planning, execution) with a strong Customer focus. Energetic, Enthusiastic: self-driven and organized, ability to multi-task & manage deadlines. Skills & Qualifications: BAYER Competencies Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. Plans and aligns – Plans and prioritise work to meet commitments aligned with organizational goals. Drives Results – Ensures accountability and consistently achieves results even under tough circumstances. Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. Instils Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. Demonstrate high ethical standards, be a role model in compliance with local regulations, industry and company code of conduct and maintain integrity. Mobility (prepared to travel within the cluster) Play the leadership role of visionary, architect, coach, and catalyst as situation demands Local regulations and legal requirements vary per country of hire and will be discussed with considered candidates individually based on their potential of hire. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. IMPORTANT NOTE for POTENTIAL CANDIDATES: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements. Division: Pharmaceuticals Reference Code 813795 Functional Area: Marketing Location: Malaysia : Kuala Lumpur : Kuala Lumpur || Malaysia : Johore : Johore Employment Type: Regular Position Grade: VS 1.2
