Community Manager

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We are looking for an entrepreneurial, ambitious, outgoing and personable Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Community Manager works closely with the Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.
Goals and Objectives
Creation of a collaborative environment amongst members through events and personal introductions. Target to achieve and maintain 100% occupancy by achieving sales goals and managing churn.
Ensuring that the venue is fully operational and that processes are running smoothly.
Drive growth and promotion of the Company's service offerings.
Maintenance of company standards and expectations.
Management of venue KPI's
Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, basic finance handling, etc).
Create and oversee a well-connected community through internal and external events, networking and a personable attitude.
Manage finance-related tasks, such as invoices, purchases, bills, and petty cash.
Oversee and compile all weekly and month end reports accurately and timely for submission.
Communicate with the property landlord and collaborate with CG headquarter departments to accomplish objectives in all aspects of the business.
Train, guide and support current and new team members.
KEY RESULT AREAS / RESPONSIBILITIES
Member Experience and Community
Manage all venue operations and communicate with market support to ensure highest level of member satisfaction.
Develop community initiatives designed to create connections between members, such as member introductions, events and social media engagement
Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity.
Proactively gather data on members' business objectives and identify both the Company and member services that could help members achieve their objectives.
Design and implement rules, guidelines and best practices for the community to optimize member experience.
Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
It is the responsibility of all CMs to manage their respective members payments, and to work with Accounts department to make sure all members pay in a timely manner.
Renewals also fall under the responsibility of the CM.
Business Development, Retention and Sales
Work with the Country Manager to ensure the business reaches 100% occupancy rate
Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
Notify, manage and work alongside internal teams to ensure a high retention rate of current members
Develop strategies to drive sales, increase revenue and interest for your location
Ensure that all enquiries are followed up on, and that negotiations and sales closures are taking place
Manage and maintain relationships with vendors and landlords.
Creative and constantly think outside the box to find solutions to meet growing sales targets
Finance and Administration
Obtain and analyse P&L reports, and conduct variance analysis when required
Prepare weekly reports and share with relevant stakeholders
Prepare monthly invoices by working collaboratively with the Finance Team
Building Operations and Management
Work closely with Community Officers, manage move-ins and move-outs; ensuring that all new members are fully prepared, and transitions run smoothly
Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members
Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports as needed
Identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
Know and be able to implement member safety plans, i.e. fire and emergency plans.
Team Management & Development
Manage, inspire, support and guide your team to reach sales goals and execute on their objectives as an individual and a team.
Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
Identify knowledge gaps, and train and/or arrange training with HR when necessary
Provide learning and development opportunities and make recommendations to promote the best-performing Community Officers and/or Community Assistant Managers.
Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes
Stakeholder Management
To manage the stakeholders and reconcile their respective targets, with the ultimate aim of achieving the desired yearly budgets.
To provide the set monthly and quarterly report templates in accordance to the set success factors as outlined yearly.
Two years experience in a customer-facing position, ideally within sales and events
Personable with strong verbal and written communication
Exceptionally organised with the ability to multitask
Thrives under pressure and solution-oriented
University Degree is an advantage - Proficient in basic computer skills
Good business acumen
Prior experience in coworking, real estate, or startup business would be an advantage
Fluent in English
Competitive salary reflective of your growth
Variety of discounts across our growing industry partners
A comprehensive training academy to support your growth and longevity with us
Education allowance to support external training
A fun, dynamic working environment, working with a diverse, world-class team
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
An extra day of leave to celebrate your birthday
An annual dedicated day to volunteer at a charity of your choice
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
WE ARE AN EQUAL-OPPORTUNITY EMPLOYERWe are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.#J-18808-Ljbffr