At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future.
People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you?
Then read on.
About The RoleThis role will be supporting Singapore market.
Attend to inbound call and email enquiries received from corporate clients and to ensure service level agreement is maintained within target.
Handle and protect Personally Identifiable Information (PII).
PII is one of the top priority for AIA.
You are responsible to ensure that customer confidence and the reputation of AIA is safeguarded at all times.
Job DescriptionAttend to inbound call and email enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers).
Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
Update enquiry details and claim documents into system.
Issue Letter of Guarantee to panel hospital and insured member.
Delivering and maintaining minimum customer service standard as set by the company.
Handle and safeguard business and personal information at all times and comply with applicable data privacy laws and regulations.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
Job RequirementsEducation – Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent.
Minimum 1 to 2 years of experience in customer service in call centre environment / healthcare / insurance industries.Fresh graduates are welcome to apply.
High proficiency in speaking English.
Certifications/licenses – LOMA / other customer service certified will be an added advantage.
Candidate MUST BE able to work inCyberjaya .
Candidate need to followSingapore working calendar .
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity.
Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.#J-18808-Ljbffr